Let’s Make Things Right
Sometimes things don’t go as planned — and that’s okay.
If your order arrives damaged or isn’t quite right, simply reach out — we’ve got you covered.
Please review our return policies below to ensure a smooth process while maintaining hygiene and safety standards.
Important Notes:
- Returns without prior approval will not be accepted.
- Please make sure all return conditions are met to help us process your request quickly and smoothly.
Consumer Guarantees
Can I return or exchange if I change my mind?
Can I return or exchange if I change my mind?
- All purchases are final. We do not offer returns or exchanges for change of mind, style, or size due to hygiene reasons. Please choose your size carefully using our size guide.
However, under Australian Consumer Law (ACL), if the product is faulty or damaged, you are entitled to a return, replacement, or repair.
Damaged or Incorrect Items
What if my item is damaged or not what I ordered?
What if my item is damaged or not what I ordered?
- If something arrives damaged or incorrect, please email us at hello@lunoxcore.com as soon as possible with photos of the item and packaging. This helps us quickly assess the issue and provide the best resolution for you.
Conditions for Returns
What are the conditions for returning a product?
What are the conditions for returning a product?
To qualify for a return in cases of damage or incorrect delivery, please ensure that:
- The item is in the same condition as when it was received.
- It remains unused and in its original packaging.
- Proof of purchase (e.g., invoice number) is provided.
Return Process
How do I initiate a return?
How do I initiate a return?
- All returns must be approved before sending anything back.
Please email us at hello@lunoxcore.com with your order number and a brief description of the issue. Once approved, we’ll provide return instructions to guide you through the process.
Return Time Frame
How long does it take to process a return?
How long does it take to process a return?
- Returns are typically processed within 14 business days from the date we receive your returned item. We'll keep you updated once your return is inspected.